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A business owner served by Clay Electric in the Orange Park area called to report that he received a phone call from someone who claimed the owner had not paid his August electric... Continue Reading ›

As of 5 p.m. Monday, 99 percent of our members have had their electric service restored.  Clay Electric has all available resources in the Gainesville District to... Continue Reading ›

Clay Electric’s crews and contract line and tree trimming crews remain fully deployed for final Hurricane Irma power restoration. Sunday, 1,000 crew members from eleven states are... Continue Reading ›

Clay Electric Cooperative understands the difficulties that members experienced in the wake of Hurricane Irma. The hurricane brought destruction and power outages to North Florida... Continue Reading ›

Saturday afternoon, 93 percent of Clay Electric Cooperative’s members have power. At 3:45 p.m., 12,370 (7%) of its members remained out of power. The cooperative’s... Continue Reading ›

As of Saturday morning, Clay Electric Cooperative has about 17,900 (10 percent) of its members out of power. The cooperative’s restoration workforce surpasses 1,100 field... Continue Reading ›

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Restoring Power After a Major Storm or Hurricane

I saw a crew drive through/leave my neighborhood and my power is still out.

The crew might need to make a repair farther down the line to restore power to your home, or it might need to get some additional or specialty supplies to fix it.

I have family members/neighbors who are medically dependent on electricity. What should they do?

If you or someone you know requires electricity to power medical equipment, please call county emergency services or evacuate to a shelter before the storm. We cannot guarantee uninterrupted service or preferential consideration during power restoration.

My neighbors across the street have power, but my house is still out. Why?

There are several reasons this might happen. A single street can be served by two different main power lines and/or substations, which explains why your neighbors may have power restored before you do. You and your neighbor might not share the same power line or circuit. The power line feeding electricity to your home may be damaged, or your individual connection might require repair. Your home also might need internal electrical repairs.

How long will the food in my refrigerator and/or freezer keep without power?

Keep the refrigerator and freezer doors closed as much as possible to maintain the cold temperature. The refrigerator will keep food safely cold for about 4 hours if it is unopened. A full freezer will hold the temperature for approximately 48 hours (24 hours if it is half full) if the door remains closed. Obtain dry or block ice to keep your refrigerator as cold as possible if the power is going to be out for a prolonged period of time. Fifty pounds of dry ice should hold an 18-cubic foot full freezer for 2 days. Plan ahead and know where dry ice and block ice can be purchased.

Are there some general expectations regarding how long restoration might take following a hurricane? What kind of situations could prolong the effort?

Restoration time frames depend upon damage to Clay Electric's facilities and the numbers of members served by those facilities. There is a systematic approach to restoring power. Some members may have power restored within two or three days. Other members may take longer because of their remote locations and the amount of work required to repair the lines.

See What is Clay Electric's procedure for restoring power?

Is there preferential treatment for restoring power?

The only accounts receiving preferential treatment are those which are described as "Essential Service" accounts. They are related to community safety, health and welfare. They include hospitals, police, fire, communications and water, sanitary and transportation providers. These accounts are often referred to as priority accounts.

When will Clay Electric be working to restore power?

Clay Electric employees begin restoration work just as soon as it is safe to do so. If there are sustained winds of 35 mph or above, it's too dangerous for restoration efforts. As soon as the storm has passed and winds have died down, damage assessments will be made followed by crews working to restore power. Field workers are on the job as much as possible during the daylight hours because daylight hours are the most productive and safest for our field crews. Field workers are normally on the job 16 hours, then rest for eight hours.

What is Clay Electric's procedure for restoring power?

Restoring power after widespread outages is a big job that involves more than simply throwing a switch or removing a tree from a line. It involves a huge coordination effort with hundreds of linemen working in very dangerous situations. There is nothing routine when restoring power after a storm.