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It's easy to request electric services on ClayElectric.com! This video demonstrates how to submit a request for electric service to an existing location.

Clay Electric is focused on the health and well-being of our members, employees and the communities we serve. Our management team is working to address increasing concerns and... Continue Reading ›

Clay Electric Cooperative’s board of trustees has declared a $12 million Capital Credits refund for members who received service from 1990 through 2018. Capital Credits reflect... Continue Reading ›

With due regard to the safety and health of our members, Clay Electric Cooperative has made the difficult decision to cancel the gathering portion of its 82nd Annual Meeting. The... Continue Reading ›

Co-op members gathered at three trustee district meetings in late January 2020 to select candidates for the co-op’s board of trustees in Districts 2, 4 and 6. Incumbents Kelley... Continue Reading ›

As of 3 p.m. on Wednesday, September 4, the eye of Hurricane Dorian has nearly passed the state of Florida. The forecast calls for tropical storm force gusts and periods of heavy... Continue Reading ›

Restoring Power After a Major Storm or Hurricane

My neighbors across the street have power, but my house is still out. Why?

There are several reasons this might happen. A single street can be served by two different main power lines and/or substations, which explains why your neighbors may have power restored before you do. You and your neighbor might not share the same power line or circuit. The power line feeding electricity to your home may be damaged, or your individual connection might require repair. Your home also might need internal electrical repairs.

How long will the food in my refrigerator and/or freezer keep without power?

Keep the refrigerator and freezer doors closed as much as possible to maintain the cold temperature. The refrigerator will keep food safely cold for about 4 hours if it is unopened. A full freezer will hold the temperature for approximately 48 hours (24 hours if it is half full) if the door remains closed. Obtain dry or block ice to keep your refrigerator as cold as possible if the power is going to be out for a prolonged period of time. Fifty pounds of dry ice should hold an 18-cubic foot full freezer for 2 days. Plan ahead and know where dry ice and block ice can be purchased.

Are there some general expectations regarding how long restoration might take following a hurricane? What kind of situations could prolong the effort?

Restoration time frames depend upon damage to Clay Electric's facilities and the numbers of members served by those facilities. There is a systematic approach to restoring power. Some members may have power restored within two or three days. Other members may take longer because of their remote locations and the amount of work required to repair the lines.

See What is Clay Electric's procedure for restoring power?

When will Clay Electric be working to restore power?

Clay Electric employees begin restoration work just as soon as it is safe to do so. If there are sustained winds of 35 mph or above, it's too dangerous for restoration efforts. As soon as the storm has passed and winds have died down, damage assessments will be made followed by crews working to restore power. Field workers are on the job as much as possible during the daylight hours because daylight hours are the most productive and safest for our field crews. Field workers are normally on the job 16 hours, then rest for eight hours.