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Clay Electric placed eighth in the 2017 J.D. Power and Associates Electric Utility Residential Customer Satisfaction Study’s Cooperative Segment. The satisfaction score is the... Continue Reading ›

The 2017 hurricane season begins June 1, and while forecasting agencies have predicted a slightly below-average level of hurricane activity this year, it only takes one storm to... Continue Reading ›

Clay Electric received a wave of reports of telephone scam attempts on Friday, April 28. The cooperative once again reminds its residential and commercial members that it does not... Continue Reading ›

A forecast team from Colorado State University has predicted a slightly below-average level of activity in the Atlantic basin this hurricane season. Phil Klotzbach and Michael... Continue Reading ›

Clay Electric Cooperative’s members re-elected three members to the board of trustees during the co-op’s 79th annual meeting on March 30, 2017 at the cooperative’s central office... Continue Reading ›

Clay Electric’s 79th Annual Meeting is Thursday, Mar. 30, 2017 in Keystone Heights. Members will find it to be an activity-filled day. There will be health screenings, a... Continue Reading ›

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Is my bill correct? It seems high.

There are several reasons why a bill might be high, but the first place to start is to examine the bill itself.

First, verify your meter reading. You can find instructions for reading your meter in the co-op's brochure "How Much Electricity Did You Buy Today?" (PDF). Your meter reading should be a little higher than the reading on your electric bill. Also, bear in mind that when a meter reader is unable to access the property, a bill may be estimated. If estimated, the designation "EST" will show near the top of your bill statement under the column labeled "Previous". Any difference between estimated and actual use will be taken into account the next month when a good reading is obtained and your bill adjusted accordingly. If there are still questions about the reading, please call Clay Electric for further clarification.

Second, check the number of days in the billing cycle. In cases of severe weather or holidays, there may be more days in the billing cycle than normal. Typically the electric bill will cover 30 or 31 days, but at times the billing cycle may include up to 36 days.

Third, consider weather conditions that might have caused an increase. You might like to read our summer and winter tips that will guide you through ways to keep seasonal energy usage down.

Summer Energy Tips Brochure (PDF)

Winter Energy Tips Brochure (PDF)

Fourth, examine possible equipment problems. Culprits that can cause an extreme jump in energy usage are a well pump that has malfunctioned and runs continuously; hot water leaking from faucets, pipes or the water heater; and heating and cooling system problems such as leaking ductwork, compressor malfunctions, a system low in coolant, or a system that is heating and cooling simultaneously.