KEYSTONE HEIGHTS, Fla. – Members of Clay Electric may be contacted by a telephone survey company beginning the evening of Monday, April 14 as part of the cooperative’s efforts to evaluate its services and communications. The telephone survey is scheduled to last five to seven days.
“We believe it’s important to know what our members think about our programs and services,” said Communications Manager Wayne Mattox. “If you receive a phone call from a survey company, FGI Research, we encourage you to participate.”
This year’s phone survey is similar to the one performed for the cooperative last April by FGI Research, a large market research firm based in Chapel Hill, N.C. Conducting a phone survey helps the co-op learn more about the opinions of members less inclined to respond to written surveys.
“The company will identify itself as conducting a phone survey on behalf of Clay Electric, and we encourage your cooperation,” Mattox said.
According to FGI Research, the phone survey takes about 7 to 12 minutes. The calls will primarily be made on weeknights from 5:30 to 8:45 p.m. All telephone interviews will be conducted by FGI Research, Inc. Professional telephone interviewers will identify themselves as calling on behalf of Clay Electric Cooperative. All telephone interviews will originate from Virginia Beach, Va.
Participants can request that someone from Clay Electric contact them regarding a specific issue or concern.
If you should have a question about the co-op’s survey efforts, please call the Member & Public Relations Department in Keystone Heights (352-473-8000 x8265).