Clay Electric personnel continues efforts Wednesday evening, July 7, to restore service to members who were impacted by Tropical Storm Elsa. As of 8 p.m., 1,836 members remained... Continue Reading ›

Clay Electric Cooperative is grieving for a lost friend and co-worker. Lineworker William “Ziggy” Ziegenfelder, 56, passed away while working in the co-op's Gainesville service... Continue Reading ›

Vehicles from our fleet are currently up for auction online and more will be available in the coming weeks. Three auctions will take place; two will feature small fleet vehicles... Continue Reading ›

A forecast team from Colorado State University has predicted an above-average level of activity in the Atlantic basin this hurricane season. The CSU Tropical Meteorology... Continue Reading ›

The 83rd Annual Meeting video report is now available. You’ll hear remarks from the president of the Board of Trustees, Susan Reeves; General Manager Ricky Davis' report; and the... Continue Reading ›

Due to ongoing concerns surrounding the spread of coronavirus, the co-op has made the difficult decision to cancel the gathering portion of Annual Meeting for the second year in a... Continue Reading ›

Clay Electric named J.D. Power 2014 Customer Champion

KEYSTONE HEIGHTS - Clay Electric Cooperative has been recognized by J. D. Power as a 2014 Customer Champion.

“Clay Electric Cooperative is among an elite group of 50 brands across nine industries that deliver excellence by focusing on key customer touch points,” J. D. Power President Finbarr J. O’Neill said in a recent letter to Ricky Davis, Clay Electric’s general manager/CEO.

"Please extend my congratulations to your entire organization,” O’Neill said. “The J. D. Power 2014 Customer Champions represent the highest-performing companies.”

“Now in its third year, the Customer Champion recognition is based on the voices of the most important critics – your customers,” O’Neill’s letter stated. “J. D. Power’s in-depth expertise in understanding what drives customer satisfaction and how it links to company performance across a broad range of industries is the foundation for this analysis. J. D. Power analyzed customer opinions, perceptions and feedback from its 2013 U.S. syndicated research across 600 brands.”

O’Neill also informed Davis that J. D. Power’s Customer Champions will be featured in FORTUNE Magazine’s upcoming March 17, 2014 issue.

“We’re most appreciative of this surprise recognition by the prestigious J. D. Power organization,” Davis said. “J. D. Power’s independent analysis of our efforts to provide our members with excellent service and competitively priced electricity reaffirms for us that our members appreciate our service and rates.”

Last summer, Clay Electric was listed as the third-best utility for customer satisfaction on a list of 30 mid-sized utilities in the South Region. Only two Georgia co-ops scored better than Clay in the area of customer satisfaction.

Clay Electric, with its central office in Keystone Heights and district offices in Orange Park, Keystone Heights, Palatka, Gainesville, Lake City and Salt Springs, serves 165,000 accounts in 14 North Florida counties. This year, the cooperative celebrated its 75th year of service.