Clay Electric placed eighth in the 2017 J.D. Power and Associates Electric Utility Residential Customer Satisfaction Study’s Cooperative Segment. The satisfaction score is the... Continue Reading ›
Clay Electric received a wave of reports of telephone scam attempts on Friday, April 28. The cooperative once again reminds its residential and commercial members that it does not make phone calls to collect on past due bills or to offer unsolicited services.
Phone scammers have become more sophisticated lately, using local phone numbers to trick members into answering their calls.
One member reported a phone call from a person claiming to represent Clay Electric and offering a free home alarm system. Another member received a call offering to do an assessment on her property to lower her electric bills. Both phone calls came from phone numbers in the Keystone Heights area.
Commercial account members have also been affected. One business owner in the Palatka area reported receiving a phone call demanding payment and saying she would receive 15 percent off her next two bills if she paid right away. The call showed as coming from the Keystone Heights District office phone number.
Clay Electric encourages its members to be very suspicious of anyone who calls and claims he or she represents the co-op and wants to be paid for an overdue bill. The cooperative does not collect past due amounts in this manner. Clay Electric sends a reminder letter for past due bills. The co-op also does not call to offer services to members. If you are at all suspicious of someone claiming they’re with the power company, hang up and call Clay Electric at 800-224-4917.
“We especially urge our members to ignore suspicious requests for personal information such as bank account numbers, credit card numbers, user names and passwords, or Social Security numbers,” said Derick Thomas, director of the co-op’s Member & Public Relations Department. “Members should not share confidential personal information over the phone.”