Clay Electric has recently seen a rise in reports of scam calls and misleading offers. The cooperative once again reminds its residential and commercial members that it does not make phone calls to collect on past due bills or offer unsolicited services.
Several members in Clay County have reported receiving a flyer in the mail that says Clay Electric is offering rebates for free attic insulation. The mailer states that a free inspection is required and comes with a business reply envelope. This offer is not from Clay Electric.
Another member in Keystone Heights received a local phone call that identified itself on the screen as originating from Clay Electric, but was not a number belonging to the co-op.
Clay Electric encourages its members to be very suspicious of anyone who contacts them and claims he or she represents the co-op and wants to offer a service or be paid for an overdue bill. The cooperative does not offer services or collect past due amounts in this manner. Clay Electric informs its members of services in official publications and sends a reminder letter for past due bills. If you are at all suspicious of someone claiming they’re with the power company, hang up and call Clay Electric at 800-224-4917.
“We especially urge our members to ignore suspicious requests for personal information such as bank account numbers, credit card numbers, user names and passwords, or Social Security numbers,” said Derick Thomas, director of the co-op’s Member & Public Relations Department. “Members should not share confidential personal information over the phone.”