About 65 percent of Clay Electric customers are without electricity (113,000 accounts) due to the storm as of Tuesday, September 12. We restored service to 39,000 accounts Monday afternoon and evening as conditions improved and crews could work safely.
We have additional crews working with our crews to clear debris and restore service. Crews are coming from Alabama, South Carolina, Nebraska and Wisconsin.
Flooding and access will be a challenge for many of our members in low lying areas near the St. Johns, Black Creek, Santa Fe River, New River, Olustee Creek and any other large tributaries.
We ask our members to please be patient as we work to clear lines and restore service.
Due to the magnitude of the storm, members should prepare to go without power for up to a week or longer.
Here are some things to keep in mind:
If you or a family member depend on power for medical reasons, have somewhere to go that is out of harm’s way, or have a generator handy.
If you use a generator, know how to operate it safely, and do not hook it up to your home’s wiring system. It could backfeed into our distribution system and kill or injure personnel making repairs.
When venturing outdoors, be careful of low-hanging or downed power lines, which may still be energized.
To report an outage, members are encouraged to report outages via our online outage report form. Members can report an outage by calling 888-434-9844, but this line may be busy due to the large volume of calls expected.
Information and updates will be shared on Facebook and ClayElectric.com throughout the restoration process.