My Account Login

Pay my bill, view statement, history, meter reading date, and change email.

?  

Not Registered?

Clay Electric Cooperative will resume disconnections for accounts with a past due balance on Tuesday, July 7. To help members during the coronavirus pandemic, Clay Electric... Continue Reading ›

Want to learn more about your energy use? View your energy use at this Meter Usage website. This site allows you to login and see your energy use by the month, day or hour. You... Continue Reading ›

Clay Electric Cooperative is lowering the cost of power for its members in April with a one-time decrease of 25 percent, or an average of $30 in savings. This means members using... Continue Reading ›

On April 6, the Clay Electric Foundation granted $5,000 each to 10 area organizations providing food to those in need during the COVID-19 pandemic through Operation Round Up. “... Continue Reading ›

A forecast team from Colorado State University has predicted an above-average level of activity in the Atlantic basin this hurricane season. The CSU Tropical Meteorology... Continue Reading ›

It's easy to request electric services on ClayElectric.com! This video demonstrates how to submit a request for electric service to an existing location.

Power Restoration Process

Power Restoration Process

Restoring power after widespread outages is a big job that involves more than simply throwing a switch or removing a tree from a line. It involves a huge coordination effort with hundreds of linemen working in very dangerous situations. There is nothing routine when restoring power after a storm.

Although Clay Electric is committed to restoring the electric power to all co-op accounts as safely and quickly as possible, our initial goal is to safely restore power to the greatest number of members in the shortest time possible. In order to accomplish that, the process begins with a damage assessment of the co-op's lines and facilities by employees who have been specifically trained to accomplish those tasks. The assessment allows the co-op to direct its resources (both labor and materials) to the areas where they are needed the most.

Repairs are first made to the co-op's large transmission lines which carry high-voltage electricity to our distribution system from generation stations like Seminole Electric Cooperative's coal-fired plant near Palatka. Lines such as these must be repaired first along with any damage to transmission substations. Transmission lines serve many thousands of accounts.

Next in the process of restoration of power are the distribution substations and their respective main feeder lines. The co-op has over 50 substations on its system and there are over 12,000 miles of distribution lines which are routed from the substations. Main feeder lines are those that you normally see alongside a highway.

The number of members served by Clay Electric's distribution substations range from a few hundred to nearly 9,000 members - so you can see the importance of getting the substations back in service. A main feeder line on Clay Electric's system serves as many as 2300 members.

Individual tap lines are repaired next in the restoration process. Tap lines typically serve the fewest number of members.

See how dependable electricity reaches you (PDF)
See how power is restored after a major outage (PDF)

When will Clay Electric be working to restore power?
Is there preferential treatment for restoring power?
Are there some general expectations regarding how long restoration might take following a hurricane, and what kind of situations could prolong the effort?

To Report a Power Outage on Clay Electric's Lines
Call 1-888-434-9844
Please call the toll-free, automated outage reporting line seven days a week, 24 hours a day. Please do not report outages via email, as email communication may not receive immediate attention.

To Report Damage (non-life threatening) on Clay Electric's Lines
Call 1-888-434-9844
Please stay on the line to talk with a customer service representative to report the damage and location. Personnel are on duty seven days a week, 24 hours a day. Also, stay clear of the damage and warn others.

To Report a Life Threatening Situation
Call 911

Power Outage Map
Contact Us