Bill dates have changed
Our billing dates have changed, effective on bills printed after Jan. 1. The major change being implemented is moving dates back to give members more days to pay their bill. The due date will be moved from 14 days back to 21 days from when the bill was generated. Late fees will now be assessed after 28 days instead of 23 days. On the 28th day, an intent to disconnect letter will be mailed with the exact date members will have their service interrupted if their payment isn’t received. Members who are on the Automatic Monthly Payment Plan can expect to have their payment drafted about seven days later.