Who/Where to Contact at Clay Electric
If you need an email response, set your filter and/or spam blocker to accept mail from @clayelectric.com
Services/General Inquiries
If you have a question concerning payments, billing, service or power restoration,
check the FAQ page for answers to frequently asked questions.
You may also select one of the following most common topics:
For outdoor light repair, login to MyClayElectric, click Submit an Inquiry, then click on Other Issues/General Inquiry, followed by Outdoor Light Problem.
If these topics do not address your question, please click here to contact customer service.
To Make a Payment
You can make a payment online, call us at 1-844-936-2704, or review our payment options.
To Report a Power Outage on Clay Electric's Lines
To report an outage in the MyClayElectric mobile app, click on Submit Outage/Inquiry.
(If the screen then says your location is in an outage, we are aware and you do not need to report further.)
or
Call 1-888-434-9844
Please call the toll-free, automated outage reporting line seven days a week, 24 hours a day.
Please do not report outages via email, as email communication may not receive immediate attention.
To Report Damage (non-life threatening) on Clay Electric's Lines
Call 1-888-434-9844 or visit our Online Outage Reporting Page
Please stay on the line to report the damage and location. Personnel are on duty seven days a week, 24 hours a day.
Also, stay clear of the damage and warn others.
To Report a Life Threatening Situation
Call 911
Business & Economic Development Team
Derick Thomas, Chief Public Relations Officer
Chris Bryan, Chief Engineer
Justin Williams, Chief Officer of Corporate Services
& Human Resources
Troy Adams, Gainesville/Lake City District Manager
Andy Chaff, Orange Park District Manager
Derek Hembree, Palatka/Salt Springs District Manager
Central Office
P.O. Box 308
Keystone Heights, Fl 32656
(800) 224-4917
Richard K. (Ricky) Davis
General Manager & CEO
Bryan Gunter
Chief Operations Officer
Chris Bryan
Chief Engineer
Justin Williams
Chief Officer of Corporate Services
& Human Resources
Mark Maxwell
Chief Financial Officer
Brent Richardson
Chief Information Officer
Cheryl Rogers
Chief Audit Officer
Derick Thomas
Chief Public Relations Officer
District Offices
Our offices are open Monday-Friday, 8 a.m.-5 p.m.
Keystone Heights map and directions
65 SW Citrus Avenue
P.O. Box 308
Keystone Heights, FL 32656-0308
(352) 473-4917 FAX (352) 473-1403
Justin Williams, Chief Officer of Corporate Services
& Human Resources
Gainesville map and directions
11530 NW 39th Avenue
Gainesville, FL 32606
(352) 372-8543 FAX (352) 337-8117
Troy Adams, District Manager
Lake City map and directions
1797 SW SR 47
Lake City, FL 32025-2935
(386) 752-7447 FAX (386) 961-0117
Troy Adams, District Manager
Orange Park map and directions
734 Blanding Blvd
Orange Park, FL 32065-5798
(904) 272-2456 FAX (904) 276-6733
Andy Chaff, District Manager
Palatka map and directions
300 North State Road 19
Palatka, FL 32177-2498
(386) 328-1432 FAX (386) 312-4017
Derek Hembree, District Manager
Salt Springs map and directions
P.O. Box 5500
25180 E. County Road 316
Salt Springs, FL 32134-5500
(352) 685-2111 FAX (352) 685-4217
Derek Hembree, District Manager
Communications Division:
Kathy Richardson, APR, CCC
Communications Manager
Jacob Cherena
Audio/Video Services Specialist
Nick Jones
Editor
Laurel Ring
Communications Specialist
Energy Services Division:
Ben Thomas
Energy Services Supervisor
Safety Division:
Justin Williams
Chief Officer of Corporate Services & Human Resources
Chris Altman
Safety & Training Coordinator
Dustin Shepherd
Safety & Training Specialist