GenerLink

While Clay Electric strives to maintain a high level of service reliability, severe weather can cause interruption in service. To aid members in coping with power outages, Clay Electric is offering the GenerLink emergency transfer switch. The GenerLink switch provides a quick, safe and easy way for you to connect portable generators to your home’s electric system.

The GenerLink Switch:

• Is installed behind the electric meter with no wiring required of your electric system.
• Detects when the generator is operating and automatically disconnects from our distribution system, eliminating a dangerous back-feed.
• Can operate any appliance, up to the capacity of the generator, by use of the home breaker panel.

The MA24S GenerLink emergency transfer switch (with surge protection) is rated at 40 amps and installs into standard (residential or small business) single-phase 120/240-volt meter cans within 15-20 minutes. (Rewiring is not needed as the GenerLink is a “plug-n-play” design.)

Please ensure that your generator is compatible with the GenerLink switch prior to scheduling your installation with Clay Electric’s Energy Services division. GenerLink’s simple 3-Step Checklist will assist you with choosing a generator and/or validating your existing generator type. For additional generator information, refer to the GenerLink Operation Manual found on the GenerLink website and/or reach out to GenerLink customer service. It is required to have your generator operational and placed at the utility meter for your scheduled GenerLink installation. Our energy analyst will perform a generator test with your GenerLink device to ensure that it is operational. If a generator/GenerLink test cannot be performed in a timely manner, the member will be required to reschedule. By signing the GenerLink Purchase Agreement, the member understands upon completion of the installation of the GenerLink device, all sales are final. (It is the sole responsibility of the member to verify and ensure proper compatibility of their requested GenerLink device to operate with their generator.)

After completing the GenerLink 3-Step generator checklist, verifying compatibility, and selecting a cord type, please call Clay Electric’s Energy Services division to request your desired cord type (listed below) and schedule your GenerLink installation.

GenerLink 40-amp switch WITH SURGE PROTECTION installed with a 20-foot cord: $1,000 + tax.

To request a GenerLink switch, please contact us at 1-800-224-4917. If you already have a GenerLink switch and have questions about the device, please call GenerLink at 1-800-886-3837.

Note: Due to a high volume of orders and supply-demand constraints, there may be a delay in receiving the GenerLink Emergency Transfer Switches from the manufacturer for several months, beyond our standard inventory. We are still taking orders; however, please expect a potential delay for production and installation. We recommend purchasing a GenerLink prior to any storm season to avoid these potential delays.

 

Frequently Asked Questions

What is a GenerLink?
GenerLink is a safety device that allows a portable generator to safely connect to your home during power outages. This device removes any potential “back feeding” to the utility line.

How much does it cost?
GenerLink 40-amp switch with surge protection and a 20-foot cord: $1,000 + tax (includes installation).

What is the cost of installation?
The cost of installation is included in the purchase price.

Can the charge be split and paid over the next few months?
No, there are no payment arrangements offered. The charge is billed in full on the next month's electric bill once the GenerLink has been installed.

Can I finance GenerLink?
Loans are available to help members finance some energy efficiency improvements for their homes. To learn more, visit https://www.clayelectric.com/energy-rebates-loans

What size generator do I need?
Generator size depends on your needs during a power outage. GenerLink has a maximum rating of 40 Amps or 9600 Watts.

Will GenerLink power my entire house?
No, most residential homes have electrical service panels between 100-200 amps. GenerLink has a 40-amp max capacity and will not run your larger appliances like your home’s HVAC system. For additional information, please review the GenerLink Operation Manual pages 12-16, “Appliance Usage Guide.”

Can I purchase from a third party?
Home transfer switches are available through third party vendors but Clay Electric requires a GenerLink device for installation.

Can I take my GenerLink with me if I move away?
Yes, simply call Clay Electric’s Energy Services division to request a removal and/or relocation within 10 business days from the account change/closing to avoid forfeiting ownership. A fee of $60 will be charged for relocating or removing the GenerLink device. (Removals: GenerLink device will be given to the member once removed.)

Is there a warranty?
Yes, GenerLink comes with a Manufacturer’s Limited Warranty. The warranty is managed by GenerLink. Please review page 2 of your GenerLink Operation Manual.