Clay Electric members who are dependent upon electric-powered life-support equipment should consider this service because of two important benefits:
First, in the event of a planned power outage, the co-op will attempt to provide written or verbal notification of the service interruption.
Second, should the participant's bill become delinquent, Clay Electric will notify the member by phone or in the field, personal contact or with written notification at the residence, 24 hours prior to disconnecting the service. If field contact is made, it shall be made before 4 p.m. of the day before the scheduled disconnection.
Participation in this service does not exempt members from paying their bill; nor does it guarantee uninterrupted service or advanced warning of unplanned outages.
Participants are reminded to take precautions and have any backup equipment or power supply they might need in the event of a planned or unplanned outage. Clay Electric will restore service as soon as feasible, but cannot ensure any preferential treatment in this process.
To participate, a member calls or visits a local district office to receive a letter describing the notification service in detail as well as the Physician's Certification form to be completed. Upon return of the form, the member will be enrolled in the program for one year. The Physician's Certification form will need to be completed annually to continue enrollment.