If the power goes out, members can now be notified and get restoration estimates in the palm of their hand.

The alerts, which can be sent as a text message or email, will provide real-time information personalized for the member’s home or business in the outage. Enrolled members will receive alerts automatically when the co-op’s Control Center detects a power outage at their location. They do not need to contact the co-op to report an outage.

There are three possible notifications members will receive in an outage: when the outage is detected; when it’s restored; and if there’s an update. The outage notifications will contain an estimated time for restoration.

There are times when the power may go out for a few seconds, or blink, due to factors like tree branches hitting a line. These momentary outages will not trigger an outage notification to be sent.

“We know power outages can be frustrating, but this new tool gives you peace of mind in knowing we are addressing the problem,” said Chief Public Relations Officer Derick Thomas. “Your co-op is committed to safely delivering reliable power, and when it goes out due to a storm or another unfortunate circumstance, our crews will work as quickly and safely as possible to restore service.”

Members enrolled in MyClayElectric are automatically in the outage alert system and will receive either emails or text messages when the power is out at their home or business. To opt out of receiving alerts, or to change how they are received, members can visit the settings within the MyClayElectric app. On MyClayElectric.com, select “Notifications” in the menu and then select “Manage.”

Members not enrolled in MyClayElectric are encouraged to do so. In addition to being able to sign up for outage and account notifications, MyClayElectric offers many benefits. As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks, or setup AutoPay. You will also have access to detailed, easy-to-read information about your electric use, which will help you make informed decisions and save money. With three different tools, you will get a complete look at your usage and determine if the weather, new energy habits or an appliance are having an impact on your usage.

To register for MyClayElectric, download the app or visit MyClayElectric.com. You’ll need your account number, last name or name of your business on the account, and the email address you want associated with your account.

Frequently Asked Questions

Can more than one person receive outage communications?

Yes. Members can allow another person access to their MyClayElectric account with their own login credentials and sign up for notifications.

It’s easy to set up and lets added person view if the account is in a known outage, sign up for notifications and more. As the primary user, the member will still have control of their account and can delete secondary users at any time.

To add a secondary user, members must login to their account at MyClayElectric.com, click “My Profile” from the menu bar and select “My Information.” Then, click “Manage My Registered Accounts.” At the bottom of the page, select “Add Users” and follow the instructions.

The person being added will receive an email to set a password before receiving MyClayElectric access.

How do I opt out of alerts?

To opt out of receiving alerts, or to change how they are received, members can visit the settings within the MyClayElectric app. On MyClayElectric.com, select “Notifications” in the menu and then select “Manage.”

What triggers an outage communication?

Outage communications will only be generated when an outage is created in the system. There are times when the power may go out for a few seconds, or blink, due to factors like tree branches hitting a line. These momentary outages will not trigger an outage notification to be sent.